Common Healthcare BPO Myths And The Facts

The pandemic’s impact on the healthcare sector is undeniable, as hospitals and healthcare organizations scramble to find new ways of providing the best possible care despite the crisis’s disruptions. 

Healthcare organizations can outsource non-core tasks to a reliable and respected partner to focus more on keeping patients well-cared for and satisfied. It will aid in enhancing employee morale and customer satisfaction, which will, in turn, lead to increased revenue and long-term business stability.

Business Process Outsourcing in Healthcare is the process of outsourcing healthcare operational needs to remote partners. The partners generally come from developing nations, where labour costs are significantly lower and thus operating costs are minimal. 

As a result, the term BPO has become synonymous with cost-cutting. This one significant stigma has raised various misconceptions regarding healthcare BPO.

Myth 1: Third-Party Partners Are Insufficiently Skilled

The prevailing notion is that third-party support providers cannot handle sophisticated clinical workflows. It is because some vital healthcare functions necessitate practitioners’ presence, which outsourcing eliminates. It is a common misconception because doctors can perform complicated healthcare chores at home or the bedside.

Myth 2: Employees Have To Harsh Working Conditions

Harsh work environments are a typical misperception concerning “offshoring.” As a result, people often assume that healthcare service delivery personnel operate in hazardous environments and cannot focus on their duties. 

The truth is that BPO providers who specialize in healthcare are pretty competitive. Healthcare Outsourcing Support Services adhere to extremely high service standards primarily driven by well-defined hiring and personnel retention policies. The result is highly focused services, lower service costs, and excellent patient satisfaction.

Myth 3: BPO Providers Are Less Secure and Compliant

Adherence to numerous requirements is one of the essential needs of healthcare services. There is a common assumption that offshore support companies do not adhere to the same regulations as onshore vendors. 

However, this is yet another major medical outsourcing blunder. Third-party support providers have service level agreements (SLAs), which place a high focus on regulatory compliance. Offshore suppliers are more secure in several circumstances. The truth is that all-important compliance and security certifications are held by all offshore BPO companies.

Myth 4: Dealing With BPO Telehealth Partners Is Complex Due To Heavy Accents

This notion stems from BPO call centres in other nations providing call centre services. People assume that an offshore service provider will employ specialists that speak with a foreign accent that is difficult to understand and thus difficult to work with. 

However, what applies to call centre outsourcing does not apply to medical BPO. English-educated experts lead third-party healthcare partners. These specialists can communicate successfully in the target language. Following that, they will receive comprehensive instruction to help them neutralize their accent.

Myth 5: Managing A Team From Another Country Is Difficult

It is a common misconception regarding managing remote teams. Delegating responsibilities to an offshore team may result in miscommunication, inability to plan meetings, and other issues. This view derives from challenges that developed during the early stages of outsourcing as a service. 

None of these is a concern today, thanks to contemporary technology and global access. A good BPO service provider will ensure that your offshore workforce functions as an extension of your in-house team. This misconception is false since BPO outsourcing has increased significantly over the years.

Conclusion

Over the years, several healthcare providers have depended on healthcare BPO firms to successfully manage various non-critical services, such as finance and accounting. BPO providers have improved allocation of resources, financial results, and healthcare provider quality, which has led to a growing reliance on their services. More healthcare players have come to recognize the value of outsourcing as a result of the pandemic.