Lexus tops J.D. Power 2024 Vehicle Dependability Survey, but overall dependability slips

Vehicle Dependability Survey 2024

Data from a recent J.D. Power Vehicle Dependability Survey indicates that infotainment devices with connection, such as Apple CarPlay and Android Auto, rank among the most troublesome issues for drivers. For the second year running, the survey ranks Lexus as having the most significant overall level of vehicle reliability among premium brands.

The report is primarily based on answers provided by 30,595 owners of cars from the 2021 model year who were surveyed following three years of ownership. The study’s findings indicate that there has been a “drop in long-term vehicle dependability, with greater levels of difficulties recorded for nearly two-thirds of brands.”

According to Power, reliability issues can still arise with electric cars. Plug-in hybrids and fully electric vehicles are the most problematic; hybrids and internal combustion engines perform better.

After three years of ownership, battery-powered electric car owners still have complaints about their tires. Of them, 39% claim they have replaced them in the last 12 months, 19 percentage points more than gas-powered car owners.

Returning to brand rankings, in the mass market segment, Toyota comes in first, followed by Buick in second, and Chevrolet and Mini in a tie for third. In that order, Audi, Chrysler, Land Rover, and Volkswagen are the brands that rank the lowest in the poll.

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