Chargebacks is something you’ll probably face at some point in your e-commerce business. With that in mind, it’s best to know how to know how to deal with it while trying to avoid it as much as possible.
1. Follow Payment Processing Protocols
Each network of card processing has special card non-present transaction handling protocols.
You can be asked to gather information such as the IP address of the client, to use an AVS and CVV check or to receive evidence that the products that you sell are shipped.
Using the proper protocols, the card network will immediately rule against you in the case of a chargeback dispute, and you can delete illegal deals before they are done.
2. Use Recognizable Payment Descriptors
One popular example of friendly fraud is if a customer does not recognize and report a transaction on his credit card statement to his bank immediately. And once they eventually remember that it is an unnecessary fee they are going to make, it might be too late to prevent the chargeback from being reported against their business account.
For example, if you are doing business under more than one name, ensure that the name of your company on the payment description matches the name of the online shop. Please make sure that a work phone number is included in the summary so that customers can reach you.
3. Provide Superior Customer Service
The easiest way of stopping the customer dispute from fining you is to allow the customers, instead of going to their bank, to settle issues directly through you.
There is no need for a chargeback if it is easy for them to reach you, then you listen carefully to your complaints and make every effort to bring about a satisfactory solution.
4. Verify Suspicious Orders
Many transactions online which are intentional fraud attempts or identity theft have specific warning flags that you will see if you pay attention.
Orders from abroad – particularly those where credit card fraud is rampant – should be scrutinised carefully because they often conceal threats to the security of e-commerce. Unusually big orders should get a second look, or anything that is not a “normal” buy for your business type. Numerous attempts by the same client or IP address to buy failed may be a clear indication of someone seeking to make a stolen card transaction.
5. Methodical Record-keeping
Keep all the data that you collect records and backups when placing your online order. If you finally fight a chargeback, this information can be extremely important to make the transaction legitimate and properly executed.
6. Make Policies Visible to your Customers
Before confirming your purchase, please be certain your online ordering systems are established so that your client has every possibility of reading your return, exchange and other policies. If you’re fully forward-looking and transparent with regard to your policies, this can help avoid confusion and frustration for your customers..
7. Set Realistic Expectations
Although it is natural to paint your company in the best possible light and discuss the best qualities you can offer, you will not hyper yourself to the extent that your clients feel let down. Be careful about the gap between what you have expected and what your services or products really can do.
Promise just what you can offer or confuse consumers.
Once you lose confidence, users will probably go for a chargeback to your bank.
8. Obtain Acceptance of the Terms and Conditions of the Sale
Before it is completed, your customer shall agree explicitly to the terms of sale. Until taking it to the checkout, press on the “Allow” or “Fail” button.
9. Notify Customers Before Processing Recurring Payments
You have to send billing notices in repeated and installment plans before each payment is processed. Please inform your customer of the date and the volume of the payment is processed.
10. Avoid Using Voice Authorizations
Voice authorizations override the framework of the cpu and can not be used in Chargeback cases
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